Terms of Service

1. Who we are

OptiCheckout ("OptiCheckout", "we", "us" or "our") is a software product operated by [Proprietor legal name], an individual proprietor based at [Registered business address, India]. OptiCheckout is a trading name.

OptiCheckout is an independent product. It is not affiliated with, endorsed by, or sponsored by Automattic Inc., WooCommerce, or the WordPress Foundation. "WooCommerce" and "WordPress" are trademarks of their respective owners.

2. Acceptance of these terms

By purchasing, downloading, installing, activating or using OptiCheckout, or by clicking to accept these terms, you agree to be bound by them and by our Privacy Policy and Refund & Cancellation Policy, which are incorporated here by reference. If you do not agree, do not purchase or use the software.

If you are entering into these terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

3. Definitions

• "Software" — the OptiCheckout WordPress/WooCommerce plugin, including its templates, visual builder, updates and any accompanying documentation.
• "Licence" — the right to use the Software as described in these terms and in the plan you purchased.
• "Licence key" — the credential we issue that unlocks automatic updates, premium features and support for the number of sites in your plan.
• "Site" — a single live WordPress installation (production domain) on which the Software is activated.
• "Payment provider" — the third-party service that processes your payment. We currently use Dodo Payments.

4. Licence to use the software

The Software is a WordPress plugin. In keeping with WordPress licensing, the PHP code of the Software is licensed under the GNU General Public License, version 2 or later (GPL). Your rights in that code are as stated in the GPL.

Separately from the GPL code, we provide a commercial service — a Licence key that entitles you to automatic updates, premium features, and support — governed by these terms and by the plan you purchase. Subject to your compliance with these terms and payment of the applicable fees, we grant you a non-exclusive, non-transferable, worldwide Licence to:

• install and use the Software on the number of Sites permitted by your plan;
• use the Licence key to receive updates, premium features and support for the term of your plan.

You may not: (a) use one Licence key on more Sites than your plan permits; (b) sell, sub-license, rent or redistribute the Licence key or your update access; (c) remove or circumvent the Licence-key or update mechanism; or (d) represent the Software as your own product. Nothing here limits the rights the GPL grants you in the GPL-licensed code itself.

5. Accounts & eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to purchase. You are responsible for keeping your Licence key and any account credentials confidential, and for all activity under them. You agree to provide accurate purchase information and to keep it current.

6. Pricing, payment & taxes

Prices for each plan are shown on our pricing page at the time of purchase and may change from time to time; the price you see at checkout is the price that applies to that purchase. Fees are payable in the currency shown at checkout.

Payments are collected by our Payment provider, Dodo Payments, and are subject to the provider's own buyer terms and privacy policy presented during checkout. Depending on how the sale is structured, the provider may act as the merchant of record — meaning it is the seller of record for the transaction and is responsible for collecting and remitting applicable taxes and issuing your invoice. Any taxes (such as GST, VAT or sales tax) that apply to your purchase are shown before you pay and are charged in addition to the listed price unless stated otherwise.

7. Subscriptions & renewals

Some plans are sold as an annual subscription that gives you updates, premium features and support for a set term. Unless stated otherwise at checkout, subscriptions renew automatically at the end of each term at the then-current renewal price, using your saved payment method, so your updates and support continue without interruption.

You can turn off automatic renewal at any time before the renewal date from your account with the Payment provider, or by contacting us at [email protected]. If you cancel, your Licence remains active until the end of the paid term; after that, the Software keeps working but you no longer receive updates, premium features or support. See our Refund & Cancellation Policy for how refunds on renewals are handled.

8. Refunds

We offer a 14-day money-back guarantee on your first purchase. The full terms, including how to request a refund and the limited exceptions, are set out in our Refund & Cancellation Policy, which forms part of these terms.

9. Updates & support

While your Licence is active we provide software updates (bug fixes, compatibility updates and improvements) and support through the channels described on our site, primarily email at [email protected]. Support covers the correct functioning of the Software; it does not include custom development, third-party plugin conflicts we cannot reproduce, or work on servers that do not meet the stated requirements.

We aim to keep the Software compatible with current supported versions of WordPress and WooCommerce, but we do not guarantee compatibility with every theme, plugin, host or past/future version. We may add, change or discontinue features over time.

10. Third-party software & compatibility

The Software runs on top of WordPress and WooCommerce and interacts with your theme, your other plugins and your payment gateways, which are provided by third parties under their own terms. You are responsible for maintaining valid licences for that third-party software and for keeping backups of your site. We are not responsible for third-party software, or for issues caused by it, your hosting, or changes you or others make to your site.

11. Acceptable use

You agree not to use the Software to: break any applicable law; process payments for prohibited, deceptive or infringing goods or services; misrepresent prices, taxes or terms to your own customers; or interfere with the security or integrity of any system. You are responsible for your own store, for the goods and services you sell, and for complying with the consumer-protection, tax and data-protection laws that apply to you and your customers.

12. Intellectual property & trademarks

Except for the GPL-licensed code (see §4), all rights in the Software, the OptiCheckout name and logo, the website, its designs, screenshots and copy are owned by us or our licensors and are protected by intellectual-property laws. These terms do not grant you any right to our trademarks. All third-party names and marks are the property of their respective owners.

13. Disclaimers

To the maximum extent permitted by law, the Software and support are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Software will be uninterrupted, error-free, or that it will increase your conversion rate, revenue or any other business metric. Any performance figures or example results shown on our site are illustrative and are not a promise of results.

Nothing in these terms excludes or limits any warranty, right or remedy that cannot lawfully be excluded or limited, including under applicable consumer-protection law.

14. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business, arising out of or relating to the Software or these terms, even if we have been advised of the possibility. Our total aggregate liability arising out of or relating to the Software or these terms will not exceed the amount you paid us for the Software in the twelve (12) months before the event giving rise to the claim.

These limits do not apply to liability that cannot be limited under applicable law.

15. Indemnity

You agree to indemnify and hold us harmless from any claim, demand, loss or expense (including reasonable legal fees) arising from your use of the Software in breach of these terms, from the goods or services you sell, or from your violation of any law or the rights of any third party.

16. Term & termination

These terms apply for as long as you use the Software or hold a Licence. We may suspend or terminate your Licence and support if you materially breach these terms (including non-payment or misuse of the Licence key) and, where the breach can be fixed, do not fix it within a reasonable time after we ask. On termination, the rights granted under §4 (other than any rights the GPL gives you in the GPL-licensed code) end, and you must stop using the Licence key. Sections that by their nature should survive — including §§12–15 and §18 — survive termination.

17. Changes to these terms

We may update these terms from time to time — for example, to reflect changes to the Software, our business or the law. When we do, we will change the "Last updated" date above and, for material changes, take reasonable steps to let you know. Changes apply to purchases and use after they take effect. If you do not agree to a change, stop using the Software.

18. Governing law & disputes

These terms are governed by the laws of India, without regard to conflict-of-laws rules. Subject to any mandatory consumer-protection rights you have where you live, the courts at [City], India, will have exclusive jurisdiction over any dispute arising out of or relating to these terms or the Software. Before starting any formal proceedings, please contact us so we can try to resolve the matter.

19. How to contact us

Questions about these terms? Email us at [email protected] or see our Contact page for our full business details.