Talk to a human
Questions before you buy, help with a setup, billing or a refund: it all reaches the same place. We read every message and reply personally.
Email support
The fastest way to reach us for anything: pre-sales, technical support, billing, refunds or privacy requests.
What to expect
- We typically reply within 1 business day (Mon–Fri). Growth and Agency plans are answered first in the queue.
- For support, please include your order/receipt number, your site URL, and the WordPress and WooCommerce versions you're running.
- For a refund, see the Refund & Cancellation Policy. A quick email is all it takes within 14 days.
Business details
OptiCheckout is a product of Brand Radiant, a sole proprietorship registered in India.
- Trading name
- Brand Radiant
- Product
- OptiCheckout
- Business type
- Sole proprietorship registered in India
- Based in
- Pune, Maharashtra, India
- support@opticheckout.com
Our full registered address is available on request; just email us.
Data protection & grievances
Under India's Digital Personal Data Protection Act, 2023 (section 8(9)) and Rule 9 of the DPDP Rules, 2025, this is the business contact for any question or complaint about how we handle personal data:
- Contact point
- Data protection contact, Brand Radiant
- support@opticheckout.com
We acknowledge grievances within 48 hours and aim to resolve them well inside the period the law allows. If you're not satisfied with our response, you can escalate to the Data Protection Board of India.