Refund & Cancellation Policy

1. Our 14-day money-back guarantee

We offer a 14-day money-back guarantee on your first purchase of an OptiCheckout plan. If you request a refund within 14 days of that purchase, we will refund the full amount you paid. You don't need to justify the request, though we always welcome feedback that helps us improve.

2. What's eligible

• First purchase of any plan — refundable in full within 14 days.
• Renewals — automatic renewal charges are generally non-refundable, because you can cancel auto-renewal at any time before the renewal date (see section 5). If a renewal caught you by surprise, contact us within 14 days of the charge and we'll try to help.
• The guarantee applies to purchases made directly through our official checkout on this website. Purchases made through a third-party reseller or marketplace are subject to that seller's refund policy.

3. How to request a refund

Email [email protected] from the address you used to buy, with:

• your order or receipt number (or the email/name on the order), and
• a note that you'd like a refund (a line on what didn't work for you is appreciated but not required).

We'll confirm and process eligible refunds promptly — typically within 2 business days of your request.

4. How refunds are issued

Refunds are made to your original payment method through our payment provider, Dodo Payments. Once processed on our side, it usually takes a further 5–10 business days for the amount to appear on your statement, depending on your bank or card issuer. We refund the amount you paid; any difference caused by currency conversion or bank fees on your side is outside our control.

When a refund is issued, the associated licence key is deactivated and your right to updates, premium features and support under that purchase ends.

5. Cancelling & auto-renewal

If your plan is a subscription, it renews automatically each term so your updates and support don't lapse. You can cancel auto-renewal at any time — from your account with the payment provider, or by emailing [email protected]. Cancelling stops future charges; it does not, by itself, refund a charge already made (see sections 1–2).

After you cancel, your licence stays active until the end of the term you've already paid for. When that term ends, the plugin keeps working on your site, but you stop receiving updates, premium features and support until you renew.

6. Exceptions

Outside the statutory rights described in section 8, refunds are not available:

• more than 14 days after your first purchase;
• on renewal charges, except as described in section 2;
• where there is evidence of abuse of the guarantee (for example, repeatedly buying and refunding), or breach of our Terms of Service;
• for a chargeback raised without first contacting us (see section 7).

7. Chargebacks

If something's wrong, please email us first — we can almost always sort it out faster than a bank dispute, including issuing a refund if you're eligible. Raising a chargeback or payment dispute instead of contacting us may lead to your licence being suspended while the dispute is reviewed.

8. Your statutory rights

Nothing in this policy limits any right or remedy you have under mandatory consumer-protection law that applies to you, including under the Indian Consumer Protection Act, 2019. Where such law gives you a right to a refund or remedy that is greater than this policy, that law prevails.

9. Contact

Refund or cancellation questions? Email [email protected] or see our Contact page. This policy is issued by [Proprietor legal name], trading as OptiCheckout, and forms part of our Terms of Service.